Order Issue

The terms state that a purchase/download link is sent by email within 24 hours of purchase. Use this topic if that email or link has not arrived, if the package you can access is not the one you purchased, or if you cannot open the purchased material.

Check these first

• Your spam or promotions folder. The purchase email may be filtered there.
• The email address used at checkout. A typo means the email was sent elsewhere — tell us the address you intended to use.

Report the issue

Open the Submit a Request form and select Order Issue. Describe what you expected, what happened, and the date and amount of the purchase. The first 6 and last 4 digits of the card are optional and can help identify the transaction.

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